If after business 7 days, you have not received your order from us,  please use your tracking information found in your Order Shipped email to track your order directly or please do contact us and we will be happy to help you.

At the moment international orders only upon email request via 

Send us via email with your order and we will send you an invoice via email for online payment with shipping details.

You can track the delivery of your order via this link

Returns & Refunds

You can return to Journey One an item for an exchange instead of a refund. In that case send us an exchange request email via   After we receive your order we will email you gift voucher for the exact amount that you can use in store and online.